Angie’s List has been an invaluable tool for me to grow my business. I’m proud of the positive feedback I’ve received and want to share with you a recent review I received from a customer.
ANGIE’S LIST WORK REPORT Member: Nancy D. WAUKEGAN, IL 60085 (Full client name can be provided upon request)
Category: Mold Testing & Remediation
Work Done: Yes
Work Completed Date: April 29, 2011
Hire Again: Yes
Approximate Cost: $3,600.00
Home Build Year: 1950
Description Of Work:
Prepared, cleaned and contained mold areas in attic. They followed the recommendations from the mold tester, addressed some areas that looked suspect and noted rotted board in roof that needed replacing (suggested to hire roofer).
Member Comments:
I requested estimates from several companies (from Angie’s List and referrals). I saw the great reviews on Angie’s List for Puroclean in Chicago, so I called to inquire if they provided service in Northern Lake County. Scott Majeski said it was further than usual, but I requested the Puroclean Chicago vs. Milwaukee (due to ratings on this site). He was not free on the Friday I hoped for an estimate, so he came on a Sunday (his suggestion to me). I was not available/present for the walk through of the three attic spaces that had been identified by a separate company as having mold, but a friend met with him here.
I understand that Scott spent about an hour looking at the area, discussing the process, measuring and clarifying the timing needed by the team. He sent an estimate promptly, which was higher than other estimates, but I felt was fair (and included the discount for Angie’s List members without my requesting it). Others that provided estimates spent about 15 minutes measuring the space and not discussing process with me. His thorough-ness, communication and professionalism were worth the additional dollars (especially for the distance).
On the service date, they called to let me know they were caught in traffic and would be late – courteous. The team of three then did a walk through, explained the process to me (since I was not here the first time), answered all my questions and got to work. They took about a 20 minute break for lunch and put in a very full day (till about 530)! He had noted on the first walk through a rotted board on the roof to be repaired and pointed it out to me again after their thorough clean-up.
Overall A
Price B
Quality A
Responsiveness A
Punctuality A
Professionalism A
Additional Questions Answered when completing this report.
How much did the final cost compare to the original estimate? right on
How does the value of the work compare to the price? I got exactly what I paid for
How far in advance did you schedule the work? 1-2 weeks
Did you find the company through Angie’s List? yes
If yes, which source(s)? website
Why did you choose this contractor? reputation
Have you used this company before? this is the first time I’ve used this company
What did you like most about this contractor? professional
What did you like least about this contractor? nothing
What surprises came up during the course of the work? color of the containment paint – thought would be clear, but used the white as noted in mold report suggestion (I didn’t clarify with him prior)
What words of advice would you give other members considering this contractor? good option
What words of advice would you give this contractor? keep up with the communication with customers – very respected